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75th Spotlight: Mary Pilot – Account Manager
Posted by Annie Rinne on September 22nd, 2022 
As part of our 75th anniversary, we’re highlighting some of our tenured talent and sharing their insights. Account Manager, Mary Pilot has been with NAS for 45 years and has seen the company transform and expand into the digital space.
When did you join NAS and what do you remember most about your first days here?
I started with NAS back in 1977. I started through a temp agency, which was very popular at the time, and was then hired on as a regular employee.
What was the recruitment industry like at that time and what did you do in your role at the start?
Originally, I was hired to be a receptionist, but one of the account directors decided to resign so I was offered that role instead. I worked directly with clients, taking their ad requests over the phone, typing the ad copy as they dictated it, then faxing the ads to the newspapers. Newspaper and trade journal ads were pretty much all we did at that time. It was very deadline driven and busy.
What is the biggest change in recruitment marketing over the course of your career with NAS?
In one word – technology!
How has your role/career evolved? How has the technology associated with your job evolved?
My role has evolved quite a bit. At one point, the account director and client service coordinator worked as a set team on a specific group of accounts. I moved to the client service coordinator role, which is not client-facing, but more media-facing. Now, I am in the same role, but we work with all the account directors on various client accounts, so it isn’t as specific. We have a few clients we work directly with that don’t require a lot of service because they know what sites they want to post their jobs on.
What are some things NAS did that took your role and our industry into the future?
I would need to say embracing technology on an ongoing basis has brought us where we are today and will take us into the future.
Can you tell me about one of the most interesting or enjoyable challenges you took on in your career at NAS?
One thing that comes to mind is when we worked with Toyota Motor Manufacturing on their recruitment for Engineers coming out of college. It was very interesting to see how they were involved with the school student centers to get their name in front of engineering students and they allowed us to come up with some very creative ideas for a website, etc. It was several years ago when specific landing pages were just starting to be become popular. I felt we were on the cutting edge with them.
What is most exciting about your role and the industry today? Where do you see NAS (and your role) going in the future?
I wouldn’t call my role “exciting,” maybe satisfying would be a better description. I enjoy knowing that we are helping companies fill their jobs and helping people find jobs. Honestly, I don’t know what the future holds, but I don’t see my role changing too much. As far as NAS, keeping up with the new technology in our product offerings is what we will definitely continue to do.
Ready to see how our 75 years of experience can assist your organization? Get in touch today.
Annie Rinne
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